Welcome to SUP Inflatables’ FAQ page! We’ve compiled answers to the most common questions about our products, delivery, payments and more. Can’t find what you’re looking for? Our friendly team is always happy to help at [email protected].

About Our Products

What types of SUP paddles do you offer?
We specialise in high-quality adjustable SUP paddles, available in both 2-piece and 3-piece designs to suit different paddling styles and storage needs. Our range also includes dedicated Kids SUP Paddles for younger paddlers.
Do you sell complete paddle boarding kits?
Yes! Browse our ‘Allround’ section for complete setups, and don’t forget to check our accessories including leashes, buoyancy aids, and dry bags to complete your kit. We offer free shipping on orders over £50 – perfect for complete SUP setups.
What clothing/accessories do you recommend for paddle boarding?
Our range includes essential gear for all conditions: drysuits for colder waters, beachwear for summer paddling, neoprene accessories for warmth, and footwear for grip and protection. Our buoyancy aids and leashes with QR belts are must-haves for safety.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
Can I purchase a gift voucher?
Absolutely! Our digital Gift Vouchers make perfect presents for paddle boarding enthusiasts. They’re available in various denominations and can be redeemed against any products on our site.
Is my payment information secure?
Your security is our priority. All payments are processed through encrypted systems, and we never store your full payment details on our servers.

Shipping & Delivery

Where do you ship to?
We ship worldwide to paddle boarding enthusiasts across the globe! Currently we’re unable to deliver to some remote areas in Asia – if you’re unsure about delivery to your location, please contact us at [email protected] before ordering.
What are my shipping options?
We offer two convenient shipping options:

Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch (processing takes 1-2 business days). Includes tracking.

Free Shipping: For orders over £50, shipped via EMS with delivery in 15-25 days after dispatch (processing takes 1-2 business days).
How long will my order take to arrive?
After 1-2 business days processing at our Nottingham warehouse, delivery typically takes:
– 10-15 days for Standard Shipping
– 15-25 days for Free Shipping
These are estimates and may vary slightly depending on customs processing in your country.
Can I track my order?
Yes! All orders include tracking. You’ll receive dispatch notification with tracking information when your gear leaves our warehouse. Track your package right to your doorstep!

Returns & Exchanges

What is your returns policy?
We want you to be completely happy with your paddle boarding gear. If for any reason you’re not satisfied, you may return items in original condition within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details. We’ll guide you through the simple return process and provide return shipping instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service for returns.

Customer Service

How can I contact customer service?
Our team of paddle boarding enthusiasts is always happy to help! Email us at [email protected] for prompt assistance with any questions about products, orders, or deliveries.
What are your business hours?
Our Nottingham-based team operates Monday-Friday, 9am-5pm GMT (excluding UK public holidays). We aim to respond to all enquiries within 24 business hours.
Where is SUP Inflatables located?
Our headquarters and warehouse are located at: 26 Alfreton Rd, Nottingham, GB NG6I 7HY. While we don’t offer in-person shopping, you’re welcome to contact us if you have local collection enquiries.

Still have questions? Get in touch with our friendly team at [email protected] – we’re passionate about paddle boarding and happy to help you get the most from your water adventures!